(NAMS) Prescription Service

Thanks for your review

Safety is our highest priority. Thanks for sharing.

This is great to read. Thank you.

Thanks for this lovely review Mr Theobald. I'm glad Tammy was able to help you.

Thank you for taking the time leave your review of NAMS. I am sorry to hear that your experience of NAMS has been below our expected high level. Reading through your review it would seem that it is based on experiences from some time ago as I would not expect this to be your experience today. You are partially correct when identifying that NAMS has a duty to try and save money for the NHS but that is not what we are ALL about. Our current practice is based on good clinical care and education, which in turn will lead to savings due the most clinically appropriate products being used effectively. In terms of being 'given what you get' and 'items missed off in the hope you can do without' that is certainly not our practice and I would be keen to investigate this further if you are able to provide specific details. NAMS is a service commissioned by Nottingham and Nottinghamshire CCG and as such, supports the GP practices across Nottinghamshire with the prescribing of stoma products and provision of long term stoma care. You do have the choice to stop using the service however I would appreciate the opportunity to talk with you beforehand and, if you did decide to stop using the service, I would recommend that you find a willing prescriber first so that your product supply is not jeopardised. We value all comments and feedback regardless of 'how switched on' our service users may feel. We strive to provide a service worthy of positive feedback and the awards are a testament to the fact that we are able to do that for the majority of people who leave a review. Any negative feedback is investigated and used to improve our service; again I would welcome a conversation with you to further discuss your feedback. A clinical stoma care review is recommended by the Association of Stoma Care Nurses to be undertaken on an annual basis. These reviews are conducted to identify any concerns or problems that the stoma may be causing, whether they be physical, psychological, social or sexual as well as assessing the products used to ensure they are the most clinically appropriate to be used. This is something that should be seen as a positive intervention and people who attend such appointments generally find them beneficial. I can understand your disappointment at experiencing the added cost and inconvenience when you last attended a clinical review and I am pleased to be able to report that, based on feedback, we have extended our working hours to accommodate workers. We now offer appointments until 8pm on Mondays and Wednesdays and have a clinic on Saturday mornings which enables us to provide a more flexible service. Furthermore, we are able to conduct reviews via video consultation with those who are unable to attend clinics or would find this mode of consultation more convenient. During the review, removing the pouch is the only way of properly assessing the stoma and surrounding skin so is a really important part of the consultation. Hopefully, our more flexible offerings will mean you can do this in a way that you are more comfortable with. To your final point, again, I would be interested to know which nurse and manager you spoke to as I think this may have been sometime ago and would imagine that neither are current members of the team. I am sorry that you have had such a negative experience with NAMS in the past and if you still feel that the standard of the service you are being provided with now is below what you should be able to expect please get in touch with me. You can do that by email to connectservices.feedback@nhs.net or by calling 0800 085 3745 and asking to speak to me. Andrew Bird - Clinical Lead

This is great to read. Thank you for taking the time to share your experience.

Thanks for sharing, I agree, face to face is always my preference but the video calls offer a safe way of conducting a review from afar.

Thank you for your feedback. We are always happy to help.

It is great to read that Tammy was able to provide the kind and caring service that we strive to deliver. Thank you for reviewing Tammy as well.